Comments on: Paychex: an indifferent company – Part III http://www.business-keepers.com/blog/2012/02/paychex-an-indifferent-company-%e2%80%93-part-iii/ The Key to Keeping Business Fri, 11 May 2012 19:13:12 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: April Gentry http://www.business-keepers.com/blog/2012/02/paychex-an-indifferent-company-%e2%80%93-part-iii/#comment-2566 April Gentry Mon, 07 May 2012 17:09:03 +0000 http://www.business-keepers.com/blog/?p=624#comment-2566 Sounds like you provide great customer service. Might I suggest instead of giving them website to go to, sitting in the office with them and getting the agency on the phone to obtain the FEIN and other necessary info? Business owners have so much stuff thrown at them, it really is incredible that vendors expect owners to *go the website* all the time. It's really just a way to blow them off and go to the next customer. Sounds like you provide great customer service. Might I suggest instead of giving them website to go to, sitting in the office with them and getting the agency on the phone to obtain the FEIN and other necessary info? Business owners have so much stuff thrown at them, it really is incredible that vendors expect owners to *go the website* all the time. It’s really just a way to blow them off and go to the next customer.

]]> By: April Gentry http://www.business-keepers.com/blog/2012/02/paychex-an-indifferent-company-%e2%80%93-part-iii/#comment-1758 April Gentry Wed, 22 Feb 2012 03:18:38 +0000 http://www.business-keepers.com/blog/?p=624#comment-1758 Brian: you may see your post, but it is not posted to our web blog for the general world to see. Since you have requested your post not be "published" i have not approved it for publishing. You and I are the only ones to see it. I apprecaite your input. You raise some very good points. Let me know if you change your mind and would like to be published. Brian:
you may see your post, but it is not posted to our web blog for the general world to see. Since you have requested your post not be “published” i have not approved it for publishing. You and I are the only ones to see it. I apprecaite your input. You raise some very good points. Let me know if you change your mind and would like to be published.

]]> By: brian barrett http://www.business-keepers.com/blog/2012/02/paychex-an-indifferent-company-%e2%80%93-part-iii/#comment-1745 brian barrett Mon, 20 Feb 2012 22:16:05 +0000 http://www.business-keepers.com/blog/?p=624#comment-1745 I work for an "independant payroll provider" meaning not part of ADP or Paychex. I was a little confused by your article. In paragraph 4 you mention a George. who is George? After reading your article I find myself in the wierd position of not necessarily defending our dearest competitor but needing to add some insight. While I completely agree with your assertion that Paychex is "indifferent" (most of our business is from people like Bob who have been thru a Paychex hell) all business owners MUST KNOW ultimately they are responsible for making sure their payroll taxes are paid. One of the first things we do with our clients is to give them a way (web address or phone number) of getting in contact with the jurisdictions to make sure taxes have been paid on time on their behalf. Also, payroll providers cannot act on behalf of the client working with jurisdictions to set up accounts and get ID's. That is a big no-no. We offer assistance, again, in directing our clients to the best way to acquire the ID's but when it comes to working directly with the jurisdictions to get them set up that is pretty much verboden. We make that very clear. All that having been said, we totally understand the frustration Bob feels. We hear it from disgruntled former paychex clients all the time. It is those soft skills of adding value by communicating that make for a much better experience. One of the simplest things we do for our clients is guide them. Don't tell that to Paychex. Well go ahead. They probably wouldn't listen anyway. :-) I work for an “independant payroll provider” meaning not part of ADP or Paychex. I was a little confused by your article. In paragraph 4 you mention a George. who is George? After reading your article I find myself in the wierd position of not necessarily defending our dearest competitor but needing to add some insight. While I completely agree with your assertion that Paychex is “indifferent” (most of our business is from people like Bob who have been thru a Paychex hell) all business owners MUST KNOW ultimately they are responsible for making sure their payroll taxes are paid. One of the first things we do with our clients is to give them a way (web address or phone number) of getting in contact with the jurisdictions to make sure taxes have been paid on time on their behalf.

Also, payroll providers cannot act on behalf of the client working with jurisdictions to set up accounts and get ID’s. That is a big no-no. We offer assistance, again, in directing our clients to the best way to acquire the ID’s but when it comes to working directly with the jurisdictions to get them set up that is pretty much verboden. We make that very clear.
All that having been said, we totally understand the frustration Bob feels. We hear it from disgruntled former paychex clients all the time. It is those soft skills of adding value by communicating that make for a much better experience. One of the simplest things we do for our clients is guide them. Don’t tell that to Paychex. Well go ahead. They probably wouldn’t listen anyway. :-)

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